Fireside chat with Dr Andrew McMullan, CommBank & Sri Ambati
- H2O Driverless AI
Overview
In this session, Commonwealth Bank of Australia's Dr Andrew McMullan joins H2O.ai CEO Sri Ambati for a fireside chat on CBA's decade-long AI journey. McMullan describes CBA's real-time customer engagement engine, which runs over a thousand models across 157 billion data points to personalize more than 50 million interactions a day, and details the bank's approach to responsible AI governance. He also shares examples like a real-time weather model that proactively notifies customers ahead of natural disasters, and discusses CBA's partnership with H2O.ai, including training over a thousand employees on Driverless AI.
Key takeaways
- How Commonwealth Bank of Australia built a real-time customer engagement engine running 1,000+ models across 157 billion data points
- How CBA personalizes more than 50 million customer interactions a day through its banking app
- CBA's approach to responsible, explainable AI, including its role shaping Australia's ethical AI principles in 2019
- A real-world example: a real-time weather model that proactively alerts customers ahead of floods, bushfires, and cyclones
- How the H2O.ai and CBA partnership works, including training over 1,000 CBA employees on Driverless AI
- CBA's push to develop its own Kaggle Grandmasters through the H2O.ai partnership
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