Fireside Chat with Matt Comyn and Sri Ambati at H2O World Sydney 2022
- Predictive AI
- H2O Document AI
Overview
In this H2O World Sydney fireside chat, Commonwealth Bank of Australia CEO Matt Comyn talks with H2O.ai CEO Sri Ambati about CBA's multi year AI partnership with H2O. Comyn describes the bank's Customer Engagement Engine, which runs roughly 450 machine learning models across more than 16 million customers, and walks through use cases including Benefits Finder, Fuel Finder, and a document scanning tool built for remediation work. The conversation also covers how CBA has democratized data science access to more than a thousand employees and its approach to responsible, explainable AI with regulators.
Key takeaways
- How CBA's Customer Engagement Engine uses roughly 450 machine learning models in real time across more than 16 million customers
- What Benefits Finder does: more than 2.1 million customers have claimed a benefit they would otherwise have missed
- How CBA built Fuel Finder and other next best conversation features using spend pattern analysis
- How an AI based document scanning tool, originally built for a remediation project, improved accuracy over CBA's prior process and opened up broader use cases like know your customer checks
- Why CBA has given more than 1,000 employees, including people without a classical data science background, access to H2O tooling to democratize model building
- How CBA approaches responsible AI with regulators on explainability, bias, and drift, and how it reported a roughly 25 percent improvement in fraud detection versus a traditional model
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