Keynote by IFFCO-Tokio General Insurance at H2O World India 2023

Name: Keynote by IFFCO-Tokio General Insurance at H2O World India 2023
Uploaded: 2023-04-26
Duration: 25 min
Description: IFFCO-Tokio's Seema Gorman traces the insurer's AI journey from 2019 to 2023, from motor damage assessment to fraud detection built with H2O.

Predictive AI
H2O Driverless AI
H2O Hydrogen Torch

Overview

Seema Gorman, Executive IT Director at IFFCO-Tokio General Insurance, traces the insurer's AI journey from 2019 through 2023 at H2O World India. She covers early wins like AI-based motor damage assessment and OCR-driven claims automation, then focuses on the partnership with H2O.ai for fraud detection: a document AI system built to catch duplicate images and reports in health insurance claims under India's Ayushman Bharat scheme, and a retrained driverless AI model for motor claims fraud, including concrete results from both.

Key takeaways

How IFFCO-Tokio's AI journey progressed from a 2019 self-service motor damage assessment app to OCR-driven claims automation and, from 2020, fraud detection built with H2O.ai
How a document AI system was built to catch duplicate images and reports in health insurance claims under India's Ayushman Bharat scheme, covering about 2.5 million insured families in Jammu and Kashmir
How the model was refined based on adjudicating doctors' feedback: narrowing comparisons to recent claims, filtering out legitimate repeat submissions from returning patients, and linking claimant history via API
The scale of impact: around 100,000 duplicate images caught early on, and recognition from the Lieutenant Governor of Jammu and Kashmir for the resulting claims service

Start owning your AI

One platform. Complete sovereignty. Measurable results.

Request a demo Talk to H2O