
Claims still open with a phone call or a form, move through adjusters by hand, and wait on photos, documents, and a fraud check before anyone gets paid. A straightforward claim can take as long as a complicated one.
AI takes on the reading and the triage. Models flag the claims that look fraudulent before they're paid. Document AI reads the photos and paperwork behind a claim and assembles the intake packet. Agents move a straightforward claim from first notice through payment, and route only the exceptions to an adjuster. Your team spends its time on the claims that need judgment, running in your own environment.