Key takeaways
- An investigation agent collects customer history, linked accounts, transactions and prior cases for a flagged alert, and builds a timeline with every source cited.
- Enterprise h2oGPTe drafts the SAR narrative from that case file in your institution's template, for your analyst to edit and approve.
- The agent does not file anything: your analyst decides whether the activity is suspicious, and your filing process stays the same.
- Your case management system stays the system of record, and every query, source and edit is kept with the case for quality review and audit.
Your investigators spend the case gathering, not deciding
One alert can mean opening the core banking system, the card platform, the KYC file, prior cases and open-source searches before an investigator forms a view. Most of the case time goes into collecting and copying evidence.
When the activity is suspicious, the SAR narrative has to explain who, what, when, where and why in words a regulator can follow. Writing it well takes your most experienced investigators, and filing deadlines do not move when the queue grows. Fraud and anti-money-laundering teams often work the same customers in different systems, and quality review needs to see what each investigator looked at.