Key takeaways
- A travel digital assistant answers questions about bookings, changes, baggage, loyalty, and travel rules from content you approve, and shows the policy behind each answer.
- Enterprise h2oGPTe grounds every answer in your own documents, so the assistant does not invent a rule or a fare condition.
- The assistant can suggest upgrades, add-ons, and alternative options that fit the traveler's trip, then hand the conversation to an agent when a person is needed.
- Traveler data stays in the environment you choose: on-premises, air-gapped, private cloud, or cloud.
Answer traveler questions before they reach an agent
Travelers contact you when plans change: a delay, a missed connection, a baggage question, a fare rule they do not understand. The questions peak at the same moments, and the wait for an agent peaks with them.
Your answers live in fare rules, policy pages, loyalty terms, and itinerary systems. A general chatbot does not know them, and a wrong answer about a refund or a change fee costs you the booking and the traveler's trust.