- A customer feedback agent aggregates comments, star ratings, and location mentions from every channel and groups them by region, store, and category.
- The agent detects recurring topics such as freshness, cleanliness, queue times, and staff service, and scores the sentiment around each one.
- Each briefing ends with evidence-based recommendations and next actions, such as a pricing check, a range change, or staff training, for managers to approve.
- The agent can run on a schedule and deliver the briefing before your weekly review.
Thousands of comments, and no time to read them
Your customers tell you what they think every day, in online surveys, product reviews, and store feedback kiosks. The volume is too high for your customer experience team to read, so most comments reach a dashboard as a star rating and nothing more.
By the time a monthly report shows a drop in satisfaction, the cause is weeks old. The store with the long queues or the category with the freshness complaints has already lost visits.
How voice of the customer analysis works
A feedback agent in Enterprise h2oGPTe reads your feedback data, finds patterns, and writes a report your team reviews.
Step 1: bring the feedback together
The agent reads anonymized comments, ratings, and location mentions from your survey tool, website reviews, and store kiosks. You choose the sources and the time window, such as the last seven days.
Step 2: find sentiment and topics
The agent applies sentiment analysis and natural language processing to each comment. It groups comments into recurring topics and compares them by region, store, and category.
Step 3: separate signal from noise
The agent checks which issues repeat across stores and weeks and which are one-off comments. It flags wins as well as problems, so managers know what to keep doing.
Step 4: recommend next actions
The agent drafts evidence-based recommendations for store and category leads, each backed by example comments. Your managers decide which actions to take.
Step 5: publish the briefing
The agent writes a concise executive summary with short bullets under each topic and a next-actions section. It can run on a schedule and deliver the briefing before your weekly review.
Keeping a person in charge of every action
The agent drafts recommendations; it does not change a price, a range, or a staffing plan on its own. Your store, category, and pricing managers decide which actions to take, and customer feedback data stays in the environment you choose.