Dan Jermyn
Title: Chief Decision Scientist
Organization: Commonwealth Bank of Australia
AI Highlight: Led AI to save $100M+ in fraud, boost customer engagement
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Dan Jermyn helps lead CBA's efforts to harness artificial intelligence and data science to improve customer outcomes. Since joining CBA in 2017, Jermyn has spearheaded initiatives to apply AI, machine learning, and behavioral economics to enhance CBA's products, services, and decision-making.
A key focus for Jermyn has been developing CBA's generative AI capabilities. He recently unveiled experiments using AI-powered chatbots to simulate customer behaviors and test new products and messaging. This allows CBA to rapidly prototype ideas and understand potential customer responses in a safe, scalable way before conducting live market research.
Under Jermyn's leadership, CBA has also launched initiatives like the CommBank Gen.ai studio to adapt and customize AI models for the bank's specific needs. He emphasizes the importance of ensuring AI is developed and deployed responsibly, with a focus on transparency and creating value for CBA's customers and communities. Jermyn's work aims to position CBA as an AI leader in the financial services industry.