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AI for Telecommunications


AI Transformation in Telecommunications

For telecommunications companies, finding and building customer relationships are key to creating a growing, profitable business. Leading companies know that customer experience and streamlined operations are key to their success. Companies that are making extensive use of AI are reaping the benefits of increased customer satisfaction and loyalty while decreasing fraud and improving operations which adds to their bottom line.

These companies are using AI for a number of scenarios including predictive customer support, fleet management, fraud detection, customer retention, and optimized marketing., the open source and automation leader in AI, is empowering leading telecommunications companies to deliver AI solutions that are changing the industry. Use Cases

Customer Service

Avoidable truck-roll

Customer churn prediction

Improved customer viewing experience (TV)

IT Infrastructure

Security cyberlake

DoS detection and protection

Master data management

Predictive Maintenance

Battery failure

Resilient networks

Enhanced Offerings

Personalized program recommendations

Intelligent ad placement

In-context promotion

Related Case Studies

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AI means many things to many people and it's also in a hype cycle. People want some very quick results with significant advantages. From our advantage point, when we look at AI we see it as a mix of technologies. (...) So when we look at a POC, our angle of conversation is whether we can provide a quick ROI by doing the POC. It's a three-step process that we do as a company for a quick return on investment. But for any other customer, one is the data prep. Second is Driverless Ai, which is where we have a significant value.”

Rahul Bhuman, Vice President, Tech Mahindra
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We reached 90% accuracy in the real-time deployment and our results were in-sync with the training phase, which was really good.”

Bhavana Bhasker, et al., Data Scientist, Comcast

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