How NIH Created a Secure AI Assistant That Reduces IT Service Ticket Volume and Preserves Federal Compliance with H2O.ai

NIH implemented H2O.ai's h2oGPTe to create a secure, air-gapped generative AI solution that reduced IT service tickets by up to 10,000 annually The AI assistant serves 8,000 employees across 28 institutes without exposing data outside the NIH network The solution integrates directly with SharePoint, providing source-linked answers f...