Transforming Fraud Prevention:
Australia’s largest bank cuts scam losses by 70% using real-time GenAI from H2O.ai
16M+
Customers
900+
H2O.ai Analysts Trained
30%
Fraud Reduction
70%
Scam Reduction
CBA partnered with H2O.ai to build a customer engagement engine utilizing thousands of models running over billions of data points in real time to improve service experience.
"From our peak in 2022, we’ve reduced customer scam losses by 76%. AI has allowed us to keep our customers safe in ways that simply weren’t possible before. AI has been a means to improve customer service. We are using it in any number of ways from fraud detection, to anti-money laundering, serving our customers through our products and services."
Dan Jermyn, Chief Decision Scientist, CBA
CBA GenAI Use Cases
Becoming a customer obsessed AI-driven organization
Real Time Fraud Detection
Bills Sense
Benefits Finder
Natural Disaster Support
