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Sovereign AI for
Telecommunications
Carriers already run a fraud stack, a contact center, and a network operations center, and none of it closes the gap between what a model predicts and what a system can act on. Predictive, generative, and agentic AI that works the call, the alert, and the ticket, in production.
- H2O AI is the trusted Sovereign AI Platform for carriers, contact centers, and network ops: it runs sovereign inside your own perimeter, with every decision carrying a reason code.
- AT&T cut call-center cost 90% and fraud 80% with H2O AI, and saved $7M in maintenance and $10M in route optimization a year.
- H2O AI classifies and routes calls with fine-tuned small language models at 91% accuracy, then lets agents resolve and sync backend systems without a human handoff.
- The H2O AI Super Agent orchestrates network operations, field dispatch, and text-to-SQL data access into governed, auditable multi-agent pipelines that run in production.
H2O AI delivers business value fast
- 01Cut the cost of every callClassify, route, and resolve calls with agents, so cost per call, handle time, and misroutes all fall together.
- 02Stop fraud before it landsScore device, SIM, and account fraud live, replacing brittle rules with predictive models and an agentic investigator.
- 03Keep your best customersPredict churn and act on it in the moment, with retention and next-best-action that plug into the channels you already run.
- 04Run the network with agentsTurn network operations, field dispatch, and data access into autonomous, auditable multi-agent pipelines.
“We returned 2X ROI in free cash flow on every dollar we spent on generative AI last year.”Andy MarkusSVP and Chief Data & AI Officer, AT&T
Key problems we solve for telecommunications
Fraud prevention
Device fraud, SIM swaps, and subscription scams evolve faster than a rules engine can be retrained by hand, and the loss lands on the carrier's own balance sheet before the pattern is written. Score every line and transaction in real time, and work the alert before the number is gone.
Use the H2O AI platform to score fraud risk with predictive models and put an agentic investigator on everything that trips, replacing brittle rules and a slowly evolving ML approach. It runs sovereign inside your own perimeter, and every decision carries a reason code you can defend.
Customer engagement
Tens of millions of calls a year outpace the headcount to handle them, each one touching backend systems no agent has time to reconcile, while the churn you can predict sits on a retention list nobody owns. Answer the call and save the customer while the moment is still live.
Use the H2O AI platform to classify and route calls with fine-tuned small language models, then let agents resolve and sync the backend systems without a human handoff. It scores churn and next-best-action on the same customer everywhere, and plugs into the channels you already run.
Agentic automation
Network and field teams spend their hours on manual telemetry correlation, ticketing, and incident write-ups instead of fixing the network, and non-technical teams stay blocked from their own data because every question needs an analyst. Set agents on the whole path instead, end to end.
Use the H2O AI Super Agent to orchestrate network operations, field dispatch, and data access into autonomous, multi-agent pipelines that a human never has to babysit, with text-to-SQL that answers a business question in plain language. Governed and auditable, it runs in production, not just a demo.
Use cases by department
Each part of the business has its own problems, data, and rules. Start with your department.
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Frequently asked questions
H2O AI classifies and routes calls with fine-tuned small language models, then lets agents resolve issues and sync backend systems without a human handoff. AT&T cut call-center cost 90% and reached 3x faster resolution with H2O AI.