July 9th, 2019

ArmadaHealth Uses AI to Match Patients with Specialists to Improve Health Outcomes

RSS icon RSS Category: Customer, Data Science, Healthcare
Healthcare

As an intern for H2O.ai, I am amazed to see how instrumental AI has been in transforming people’s lives for the better. Especially in healthcare, AI is bringing increased efficiency, ease, and helping people lead healthier lives. In this blog, I learned about how AI is helping potential patients find the right specialist for their needs and preferences.

Finding the right specialist is the first step to receiving the right care. However, sometimes it can be daunting to navigate the healthcare system. For instance, it can be difficult to know who to approach for different health situations. Receiving a referral for a specialist from a primary physician is simply not enough. Do you rely on a google search to find a specialist that fits your needs? Or do you ask your neighbors who happen to know someone with similar symptoms?  It can be a long process until you find the right specialist who can accurately treat you while also providing a satisfactory patient experience.

ArmadaHealth is a health data science and services company that was founded to help people access the right physician or expert for them. They consider knowledge from consumers and experts to deliver objective and accurate matches for consumers. The company applies sentiment analysis on customer reviews and advanced analysis of experts’ wisdom to make critical medical decisions.

ArmadaHealth uses H2O Driverless AI, an automatic machine learning platform, to build and train a Natural Language Processing (NLP) model to identify the sentiment in each customer review. They look at three main aspects in each review: treatment outcome, communication, and attitude. These three aspects are critical to finding the best expert that matches customer preferences.

H2O Driverless AI is an essential part of reaching the company’s goal of delivering accurate patient-expert matches. Driverless AI is key to understanding characteristics derived from the data, not to mention that the NLP features and interpretability features make it easier to understand sentiment. Driverless AI is also very easy to use and allows the company to reach its goal quicker. In fact, Bharat Sudharsan, Director of Data Science at ArmadaHealth, emphasizes that “if you had to traditionally build models, you would have to bring in a team of PhDs and work on it for months together. Now we are able to reach the same level of results if not better.”

Instead of relying on opinions and traditional methods of finding a medical expert, customers can now depend on objective data-driven decisions generated by machine learning and NLP techniques in order to receive the best possible care and outcome.

It’s interesting to see how AI is helping improve and even save people’s lives. Other companies like ArmadaHealth are also using AI to improve lives.

Check out how the Reproductive Science Center of SF is using AI.

About the Author

Priya Jain

Priya is a Marketing Intern at H2O.ai. She is pursuing a Bachelor's degree in Cognitive Science and Economics from Rutgers University. In her free time, Priya likes to play table tennis, listen to music, write poems, and play the flute.

Leave a Reply

+
Three Keys to Ethical Artificial Intelligence in Your Organization

There’s certainly been no shortage of examples of AI gone bad over the past few

September 23, 2022 - by H2O.ai Team
+
Using GraphQL, HTTPX, and asyncio in H2O Wave

Today, I would like to cover the most basic use case for H2O Wave, which is

September 21, 2022 - by Martin Turoci
+
머신러닝 자동화 솔루션 H2O Driveless AI를 이용한 뇌에서의 성차 예측

Predicting Gender Differences in the Brain Using Machine Learning Automation Solution H2O Driverless AI 아동기 뇌인지

August 29, 2022 - by H2O.ai Team
+
Make with H2O.ai Recap: Validation Scheme Best Practices

Data Scientist and Kaggle Grandmaster, Dmitry Gordeev, presented at the Make with H2O.ai session on

August 23, 2022 - by Blair Averett
+
Integrating VSCode editor into H2O Wave

Let’s have a look at how to provide our users with a truly amazing experience

August 18, 2022 - by Martin Turoci
+
5 Tips for Improving Your Wave Apps

Let’s quickly uncover a few simple tips that are quick to implement and have a

August 9, 2022 - by Martin Turoci

Start Your Free Trial