H2O.AI END USER SOFTWARE LICENSE AGREEMENT (V.4)
(Last Updated: August 19, 2021)
IMPORTANT: PLEASE READ BEFORE INSTALLATION OR USE OF THE H2O.AI (“LICENSOR”) SOFTWARE YOU HAVE PURCHASED A LICENSE TO (“SOFTWARE”). BY INSTALLING OR IN ANY WAY USING THE SOFTWARE, THE ENTITY OR COMPANY THAT YOU REPRESENT (“LICENSEE”) IS UNCONDITIONALLY CONSENTING TO BE BOUND BY AND IS BECOMING A PARTY TO THIS LICENSE AGREEMENT (“AGREEMENT”) WITH LICENSOR. IF LICENSEE DOES NOT UNCONDITIONALLY AGREE TO ALL OF THE TERMS OF THIS AGREEMENT, INSTALLATION OR USE SOFTWARE IS STRICTLY PROHIBITED. IF THESE TERMS ARE CONSIDERED AN OFFER, ACCEPTANCE IS EXPRESSLY LIMITED TO THESE TERMS.
IN THE EVENT THERE IS A SEPARATELY NEGOTIATED AND EXECUTED MASTER AGREEMENT BETWEEN LICENSOR AND LICENSEE WITH RESPECT TO PROCUREMENT OF THE SOFTWARE, SUCH AGREEMENT SHALL CONTROL AND THIS AGREEMENT WILL NOT APPLY.
- LICENSE GRANT. Subject to the terms of this Agreement, Licensor hereby grants Licensee a limited, personal, non-sublicensable, non-transferable, nonexclusive license to use the Software (in object code form only) only for Licensee’s internal use for the purpose for which it is provided and only in accordance with any Licensor-provided documentation (including as provided electronically). The Software may be accessed by the number of users agreed to by the Licensor and Licensee during the purchase process (e.g., on an order form). Such users will be specific individuals named by Licensee during the purchase process, or subsequently, in writing (email is sufficient). Once such named individuals are selected by Licensee – they may be changed only on written notice to Licensor (email is sufficient). The named individuals will not allow any other Licensee personnel to use their Software log-in credentials (passwords, etc.). No source code will be provided. In the event Licensee purchases additional modules or add-ons to Software (including, without limitation, any features or functions that H2O charges other customers for), they will be deemed “Software” and, therefore, subject to this Agreement (unless Licensor provides them pursuant to different terms and conditions). With respect to any Licensee proposed modifications, derivatives, enhancements or improvements to the Software (“Feedback”), Licensee hereby grants H2O.ai a perpetual, irrevocable, royalty free, fully paid-up, sub-licensable, right and license to use, display, reproduce, distribute and otherwise fully exploit such Feedback for any purposes. All Feedback is provided by Licensee “AS IS.”
- LICENSE RESTRICTIONS. Except as expressly and unambiguously permitted by this Agreement, Licensee shall not, nor permit anyone else to, directly or indirectly: (i) copy, modify, resell or distribute the Software; (ii) reverse engineer, disassemble, decompile or otherwise attempt to discover the source code or structure, sequence and organization of the Software (except the foregoing will not apply to the extent prohibited by applicable local law); (iii) rent, lease, or use the Software for timesharing or service bureau purposes, or otherwise use the Software on behalf of any third party; (iv) use the Software to develop any other product or services whether delivered internally or as an external service offering or (v) use the Software for performing comparisons or other “benchmarking” activities, either alone or in connection with any other software (and Licensee will not publish or disclose any such performance information or comparisons). Licensee shall maintain and not remove or obscure any proprietary notices on or in the Software. As between the parties, title, ownership rights, and intellectual property rights in and to the Software, and any copies or portions thereof, shall remain in Licensor and its suppliers or licensors. Licensee understands that Licensor may modify or discontinue offering the Software at any time (provided that, if Licensee has purchased a term-based license – such discontinuance will only take place at the end of the then-current term). The Software is protected by the copyright laws and treaties. This Agreement does not give Licensee any rights not expressly granted herein. On ten (10) days’ notice, Licensor shall have the right to (itself or through a designated third party) audit Licensee’s facilities, networks, systems, books and records to confirm Licensee’s use of the Software is in accordance with the terms and conditions of this Agreement. Licensee will fully cooperate and assist with such audits.
- SUPPORT AND UPGRADES. During the term of this Agreement Licensor will provide Licensee with Software support according to Licensor’s general support practices and procedures. Licensee acknowledges that the Software contains features that allow Licensor to remotely and automatically identify, track and analyze certain aspects of use and performance of Software and/or the systems on which it is installed, as well as the operator and operating environment (including problems and issues that arise in connection therewith).
- FEES. To the extent the Software is procured via a reseller – and Licensee pays such reseller for the Software – Licensee will not owe fees directly to Licensor hereunder. With respect to any other procurement of the Software, Licensee shall pay Licensor (or its applicable authorized reseller) the fees (if any) for the Software as agreed to by the parties in writing at the time of purchase. Such fees are payable within sixty (60) days from the date of invoice, are non-refundable and payable in US dollars. Licensee shall also pay all sales, use, value-added and other taxes, tariffs and duties of any type assessed against Licensor except for taxes on Licensor’s income. Late fees will be subject to a finance charge of the lesser of (i) 1.5% per thirty (30) day period and (ii) the greatest amount allowed by applicable law.
- INDEMNITY. Licensee shall indemnify and hold harmless Licensor from any claims, damages, liabilities, costs and fees (including reasonable attorney fees) arising from Licensee’s use of the Software as well as from Licensee’s negligence, willful misconduct or failure to comply with any term of this Agreement.
- LIMITED WARRANTY. Licensor warrants to Licensee that all Software will conform materially with the Documentation. In the event of a breach of this Section, Licensee’s sole remedy, and Licensor’s exclusive liability, shall be for H2O to use commercially reasonable efforts to correct any such defect(s); provided that, Licensee specifically notifies Licensor in writing of the defect(s) within thirty (30) days from the date Licensee first experiences the defect. Such corrections will be in accordance with Licensor’s standard practices (such as release cycles) that it provides to its other general customers. This Section 6 will not apply to Software provided on an evaluation basis (or any other no-fee basis).
- WARRANTY DISCLAIMER. EXCEPT AS EXPRESSLY SET FORTH IN SECTION 6, LICENSOR AND ITS SUPPLIERS PROVIDE THE SOFTWARE “AS IS” AND WITHOUT WARRANTY OF ANY KIND, AND HEREBY DISCLAIMS ALL EXPRESS OR IMPLIED WARRANTIES, INCLUDING WITHOUT LIMITATION WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, PERFORMANCE, ACCURACY, RELIABILITY, AND NON-INFRINGEMENT. THIS DISCLAIMER OF WARRANTY CONSTITUTES AN ESSENTIAL PART OF THIS AGREEMENT. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LAST SO THE FOREGOING LIMITATIONS MAY NOT APPLY TO LICENSEE. NOTWITHSTANDING ANY OF THE FOREGOING (INCLUDING SECTION 6) – NO WARRANTIES OF ANY KIND ARE MADE WITH RESPECT TO SOFTWARE PROVIDED ON AN EVALUATION BASIS).
- LIMITATION OF LIABILITY. UNDER NO CIRCUMSTANCES AND UNDER NO LEGAL THEORY, INCLUDING, BUT NOT LIMITED TO, TORT, CONTRACT, NEGLIGENCE, STRICT LIABILITY, OR OTHERWISE, SHALL LICENSOR OR ITS SUPPLIERS OR RESELLERS BE LIABLE TO LICENSEE OR ANY OTHER PERSON IN CONNECTION WITH THE SOFTWARE OR ANY OTHER SUBJECT MATTER OF THIS AGREEMENT FOR ANY: (I) INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES OF ANY CHARACTER INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOST PROFITS, LOSS OF GOODWILL, WORK STOPPAGE, ACCURACY OF RESULTS, COMPUTER FAILURE OR MALFUNCTION, (II) ANY AMOUNTS IN THE AGGREGATE IN EXCESS OF THE FEES PAID BY LICENSEE HEREUNDER DURING THE TWELVE (12) MONTH PERIOD PRIOR TO THE DATE THE CAUSE OF ACTION ACCRUES (BUT IF NO FEES HAVE BEEN PAID, SUCH AS FOR SOFTWARE PROVIDED ON AN EVALUATION BASIS, THE DAMAGES CAP WILL BE US$1,000.00), (III) THE COST OF PROCUREMENT OF SUBSTITUTE SOFTWARE OR (IV) MATTERS BEYOND ITS REASONABLE CONTROL. THE FOREGOING LIMITATIONS SHALL APPLY EVEN IF LICENSOR SHALL HAVE BEEN INFORMED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION AND EXCLUSION MAY NOT APPLY TO LICENSEE.
- TERM AND TERMINATION. This Agreement is effective as of the Effective Date and, unless otherwise agreed to by the parties in writing, will have the initial subscription term of one (1) year. Thereafter, it will automatically renew for successive renewal subscription terms of equal length to its initial subscription term, unless either party provides the other party with written notice of non-renewal at least sixty (60) days prior to the expiration of the then-current subscription term. The initial subscription term and all renewals are referred to collectively as the “Subscription Term”. In addition, either party may terminate this Agreement on written notice if the other party (a) fails to cure any material breach of this Agreement within thirty (30) days after written notice (ten (10) days in the case of non-payment or in the event Licensee breaches any license or use restrictions); (b) ceases operation without a successor; or (c) seeks protection under any bankruptcy, receivership, trust deed, creditors’ arrangement, composition, or comparable proceeding, or if any such proceeding is instituted against that party (and not dismissed within ninety (90) days thereafter). With respect to Customer’s breach of its payment obligations, or any license or use restrictions, electronic notice to Customer is sufficient hereunder. Any termination of this Agreement shall also terminate the licenses granted hereunder. Upon termination of this Agreement for any reason, Licensee shall destroy and remove from all computers, hard drives, networks, and other storage media all copies of the Software, and shall, if requested by Licensor, so certify to Licensor in writing that such actions have occurred. Sections 2 and 4 through 14, and all accrued rights to payment, shall survive termination of this Agreement.
- GOVERNMENT USE. If Licensee is part of an agency, department, or other entity of the United States Government (“Government”), the use, duplication, reproduction, release, modification, disclosure or transfer of the Software is restricted in accordance with the Federal Acquisition Regulations as applied to civilian agencies and the Defense Federal Acquisition Regulation Supplement as applied to military agencies. The Software is “commercial computer software” and “commercial computer software documentation.” In accordance with such provisions, any use of the Software by the Government shall be governed solely by the terms of this Agreement.
- EXPORT CONTROLS. Licensee shall comply with all export laws and restrictions and regulations of the Department of Commerce, the United States Department of Treasury Office of Foreign Assets Control (“OFAC”), or other United States or foreign agency or authority, and Licensee shall not export, or allow the export or re-export of the Software in violation of any such restrictions, laws or regulations. By installing or using the Software, Licensee agrees to the foregoing and represents and warrants that Licensee is not located in, under the control of, or a national or resident of any restricted country.
- NOTICE. Any notice or communication required or permitted under this Agreement shall be in writing to the parties at: (i) if to Licensee, the address listed by Licensee during the Software registration process (or as otherwise provided by Licensee) and (ii) if to Licensor, H2O.ai, Inc. Attn: Contract Administration (or at such other address as may be given by Licensor at any time) – and shall be deemed to have been received by the addressee (iii) if given by hand, immediately upon receipt; (iv) if given by overnight courier service, the first business day following dispatch or (v) if given by registered or certified mail, postage prepaid and return receipt requested, the second business day after such notice is deposited in the mail. In addition, to be effective, legal notices to Licensor (such as for breach) must also be provided in email to: firstname.lastname@example.org (subject heading: Attn: Legal Notice) (but, notwithstanding earlier receipt via email, legal notices will be deemed received when the physical notice is received as set forth in preceding sentence). Notwithstanding the foregoing, an electronic notice to Licensee (such as via email) is sufficient to the extent related to breach or termination.
- LOGO USAGE. During the term of this Agreement and for a reasonable wind-down period thereafter, Licensor may use Licensee’s name and logo on its website and in marketing materials as part of a general list of customers.
- MISCELLANEOUS. Licensor shall have the right to inspect and audit Licensee’s facilities to confirm Licensee’s compliance with this Agreement. This Agreement represents the complete agreement concerning the Software between the parties, to the exclusion of any pre-printed or contrary terms of any Licensee purchase order (or similar document), and supersedes all prior agreements and representations between them; provided, however, that if there is already a mutually signed agreement between Licensor and Licensee (not including any Licensee purchase order or similar document) covering Licensee’s purchase of a license to use the Software, then the express terms of that signed agreement will govern to the extent they are expressly contrary to this Agreement. This Agreement may be amended only by a writing executed by both parties. If any provision of this Agreement is held to be unenforceable for any reason, such provision shall be reformed only to the extent necessary to make it enforceable. The failure of Licensor to act with respect to a breach of this Agreement by Licensee or others does not constitute a waiver and shall not limit Licensor’s rights with respect to such breach or any subsequent breaches. This Agreement is personal to Licensee and may not be assigned or transferred for any reason whatsoever without Licensor’s consent and any action or conduct in violation of the foregoing shall be void and without effect. Licensor expressly reserves the right to assign this Agreement and to delegate any of its obligations hereunder. This Agreement shall be governed by and construed under California law as such law applies to agreements between California residents entered into and to be performed within California, without regard to the Uniform Computer Information Transactions Act. Without limiting Company’s right to seek injunctive or other equitable relief in court, either party may elect (by written notice given prior filing a complaint or, in the case of the defendant, prior to answering a complaint) to resolve a dispute by binding arbitration in the English language in San Francisco, California under the Rules and Procedures of the Judicial Arbitration and Mediation Service, Inc.; the decision of the arbitrator will be enforceable in any court. The JAMS Streamlined Rules will be used if available. Subject to the foregoing, all disputes will be subject to the sole and exclusive jurisdiction of, and venue in, the state and federal courts located in San Francisco, California. The party prevailing in any dispute under this Agreement shall be entitled to its costs and legal fees.